An emergency is something that could not have been foreseen, and which could cause serious damage to the property if left untreated such as:
- Severe leaks.
- Total loss of electrical power.
- Blockage of your ONLY toilet (please note that if you have caused the blockage you will be liable for the bill).
- Total loss of heating or hot water, where there is no other form available (between 1 November and 31 March only) for those with special needs such as elderly, disabled, young baby etc.
- Broken windows or doors following a break-in. A handy man should only be instructed to temporarily board up the window/make the property safe and should re-attend during working hours to replace glass/doors. You must also report any damage to the police and obtain a crime reference number.
Whilst the Landlord may be responsible for certain repairs at the property, and indeed has a legal liability for some items, responsibility may not be accepted for bills created as a result of tenants calling out the contractor. As a result you may be liable for the full amount of the contractor’s bill when a repair is not justified.